Cant access my coins on desktop wallet

Hi there,

during the coin swap i installed the desktop wallet on windows and stored my aion coins on the desktop wallet.
Then a couple of weeks after I tried to open the wallet and got an error message saying the wallet could not be opened.

I have reinstalled the desktop wallet but cant figure out how to access my account now. All I have are my seedwords and account log in details.

Could someone help me please?

Thanks

1 Like

Hi,
https://docs.aion.network/docs/troubleshooting - you could start from step 5.

Regards,
Dipesh

hey Dipesh,

I only have the option to unlock import or unlock account?

i dont see add account

thanks

I am not seeing recover from seed either.

Thanks for reply hope you can help me out here

you need to clear the old files - https://docs.aion.network/docs/troubleshooting mentions how to do it; I would recommend going through this document in detail

there’s no scam coins, what are you on?

That’s a spam post with a malicious link, don’t click.

@aion-Ross please remove